PAULA KOEPPEN
ACP THERAPIES
Our Policies
I understand that unexpected events and illnesses can occur, and strive to be as accommodating as possible. To balance your needs with my availability, I have established the following policies:
Cancelation Policy
More than 48 hours notice: No charge
48-24 hours notice: 50% of the appointment fee
Less than 24 hours notice: Full fee
If I am able to fill your appointment slot, there will be no charge. If you are not available when I visit, or do not attend a treatment session, you will be charged for the treatment.
Thank you for your understanding and cooperation. Please feel free to contact me if you would like to discuss this policy further.
Privacy Policy
We keep records of your care and treatment to ensure you receive the best possible care. These electronic records include:
Basic details (name, address, gender, email, phone number, date of birth)
Contact history (clinic visits)
Care and treatment notes and reports
How Your Records Are Used
Your records guide and administer your care, ensuring:
Accurate and up-to-date information for professionals
A basis for assessing care quality
Effective collaboration with other care providers
Proper investigation of your concerns
In some cases, your information may be used for research and auditing, adhering to GDPR guidelines. Personal information is never disclosed to third parties without explicit consent or legal obligation.
Your Confidentiality
Your health records are legally protected. They are stored securely and accessed only by authorised personnel. Records are retained for 7 years after your last treatment.
Disclosure of Your Personal Data
We may disclose your personal data to third-party organisations that support our services, including:
Business partners, suppliers, and subcontractors
IT system support and hosting providers
Third-party storage and confidential destruction providers
Third-party processors are bound by confidentiality and security obligations under contractual restrictions and Data Protection Laws.